FAQ

Cancellation Policy

We would appreciate 24 hours notice prior to your appointment so that we can accommodate another client. You can cancel by notifying us by phone, email, or cancelling through your confirmation email (at the bottom of the page).

Due to the risks of COVID-19, we ask that if you are feeling ill or experiencing symptoms of COVID-19 less than 24 hours to please stay home and cancel your appointment. We recommend you contact your physician. The well-being of our clients is our first priority. You will be able to reschedule your appointment after the 14 day wait period, and you can confirm symptoms have been remedied. We will waive our cancellation policy in these instances. For more information regarding Covid-19 see canada.ca/en/public-health.

What if I have COVID-19 symptoms or feeling ill and need to cancel?
Not a problem. Call us and let us know as soon as you can and we are happy to cancel your appointment. You will be able to reschedule after 14 days have passed to ensure your symptoms have resolved. We do not want you to come to your appointment if you are feeling ill or experiencing symptoms of COVID-19.

protcols

Disinfection Protocols

– We maintain industry-standard disinfection protocols and impeccable cleaning routines and use only Canada Health approved hard-surface disinfectants and hand sanitization stations. All of our products have a DIN number.

– We have obtained extensive training in Infection Control through North American School of Podology, and we follow correct protocols in accordance with the manufacturer’s instructions to ensure proper sanitization, disinfection and sterilization against Covid-19 and more. We are committed to ensuring our workstations and our office is clean and safe for all our clients and colleagues. We disinfect light switches, floors, chairs, tabletops, product bottles, everything with Micrylium BioText to ensure your safety and ours.

– As always, tools and implements used during treatments are disinfected (Micrylium BioMers) with medical-grade and Canada Health approved solutions and sterilized (PreEmpt CS20) in-between every client.

Other Frequently Asked Questions

Does Healthy Nails & Feet have age restrictions?
Yes. Ages 16 years and under are not permitted, unless accompanied by a parent or legal guardian.

Will my manicure and pedicure be covered by insurance?
If you are a veteran, yes. Please provide your K number so we can process your claim. You can choose Cindy or Marjanna. If your insurance covers services of a foot care nurse, select Marjanna. Cindy is a certified Podologist and is not covered under insurance.

What about tax and gratuity?
Taxes and gratuities are not included in the listed service price. Gratuities are appreciated, however, they are optional and up to the discretion of the client.

What about payment types and receipts?
We accept cash, e-transfer, Visa or Mastercard. We do not accept American Express. Debit is not available at this time.

When should I arrive for my appointment (and what should I wear)?
Please read our current What to Expect page for arrival information. Arriving late will limit the time for your treatment, thus lessening the effectiveness and enjoyment of your service. Treatments will end on time so that adjacent bookings are not delayed, and the full value of the service will be charged. Treatment times cannot run over as we require this time to clean and disinfect in time for the next client. If you feel you will need more time with us (for example, to talk about footwear, products, etc.) phone or email us to book your appointment.

Wear comfortable clothing. Pants should be loose-fitting below the knee. Ladies, wear open-toe sandals if you are having polish.

Can I bring a beverage and/or use my cell phone?
Yes, you can bring a non-alcoholic beverage. Cell phones and personal devices are to be turned off or to mute upon entering our office. This is time for you to relax.